Q & A

If you can’t find the answer you want, please contact us

How to order goods?

1. Select the product and add it to the shopping cart. Fill in the information of the orderer. Check out and send out the order.
2. After receiving the order, about 1~3 working days to help you ship the goods.
3. If the product cannot be shipped within the normal time due to weather or other unpredictable factors, no further notice will be given.

為什麼我無法結帳?

1.請確認您的購物車內是否同時有 「常溫」及「冷凍」的商品。
2.由於運送溫層不同，運費將分開計算，無法同時結帳，請先刪除常溫商品再結帳。
3.等結完冷凍商品就可以再把想要的常溫商品加入購物車結帳囉!

[Normal temperature] and [Frozen] What are the products?

Room temperature products: beef jerky, chili sauce
Frozen goods: beef noodles, stew

Your goods use a different delivery method or payment method, please choose another effective method and start again?

Because our products are divided into [normal temperature] and [frozen], the delivery temperature is different, the order needs to be calculated separately, please buy separately.

 

1. Free shipping for non-members with a single purchase of 2,000 yuan or more, and members with 1,000 yuan or more for free shipping.
2. You can also enjoy irregular discounts when you join a member! Exclusive to members!
3. Special offer for birthday star of the month

※ Intimate reminder: Please confirm the content of the order and fill in the correct basic personal information before checking out, so as not to affect the future membership rights! ※

How to receive the birthday star discount of the month?

Please remember to fill in your birthday in your personal information in the upper right corner,

Then use the [Contact Us] function of the webpage or the fan group to privately message your birthday date, and we will send you a coupon.

How to calculate the shipping cost?

1. [Normal temperature] Home delivery shipping fee is 150 yuan, [Frozen] Low-temperature home delivery shipping fee is 250 yuan.

2. Superstore pick-up is currently limited to [normal temperature] products, the shipping fee is 70 yuan, and the size of the package is limited.
If the product exceeds the quantity, please make up the difference in freight or change the delivery method.

3. Additional freight charges are required for Taiwan's outlying islands.

訂購商品會有發票嗎？

發票會隨貨附給您，或您可以備註直接寄到您的電子信箱，若需要三聯式發票，請幫我們備註您的抬頭及統編。

優惠代碼是什麼？

1. 請在購物車頁面中的訂單資訊輸入優惠代碼，套用後可享有特別優惠。
2. 每筆訂單限用一組優惠代碼。

為什麼信用卡結帳沒成功？

請您先檢查是有刷卡金額通知等訊息。

以下是常見失敗原因，給您參考，

 

1.輸入錯誤卡號、持有人、日期、安全碼等資訊

2.3D驗證失敗，未於時限內輸入簡訊密碼或錯誤

3.您的信用卡無3D驗證，請聯絡您的發卡銀行

4.信用卡過期

5.手機使用者建議使用內建瀏覽器如Chrome、Safari。

 

若無成功刷卡，請您重新下訂單，我們必須等待付款完成才會出貨喔。

大量訂購有優惠嗎？

若有大量訂購的需求，歡迎聯繫我們。

我不在台灣可以買到商品嗎？

海外的朋友也歡迎聯繫我們，將有不同的方式滿足您的需求。

我想要退換貨

如果您對商品有何疑慮，可以先了解我們的退換貨政策
消費者服務專線：02-2243-2853 #26
服務時間：週一至週五 10:00-18:00（假日未提供服務）
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