Q & A
If you can’t find the answer you want, please contact us
How to order goods?
1. Select the product and add it to the shopping cart. Fill in the information of the orderer. Check out and send out the order.
2. After receiving the order, about 1~3 working days to help you ship the goods.
3. If the product cannot be shipped within the normal time due to weather or other unpredictable factors, no further notice will be given.
[Normal temperature] and [Frozen] What are the products?
Room temperature products: beef jerky, chili sauce
Frozen goods: beef noodles, stew
Your goods use a different delivery method or payment method, please choose another effective method and start again?
Because our products are divided into [normal temperature] and [frozen], the delivery temperature is different, the order needs to be calculated separately, please buy separately.
1. Free shipping for non-members with a single purchase of 2,000 yuan or more, and members with 1,000 yuan or more for free shipping.
2. You can also enjoy irregular discounts when you join a member! Exclusive to members!
3. Special offer for birthday star of the month
※ Intimate reminder: Please confirm the content of the order and fill in the correct basic personal information before checking out, so as not to affect the future membership rights! ※
How to receive the birthday star discount of the month?
Please remember to fill in your birthday in your personal information in the upper right corner,
Then use the [Contact Us] function of the webpage or the fan group to privately message your birthday date, and we will send you a coupon.
How to calculate the shipping cost?
1. [Normal temperature] Home delivery shipping fee is 150 yuan, [Frozen] Low-temperature home delivery shipping fee is 250 yuan.
2. Superstore pick-up is currently limited to [normal temperature] products, the shipping fee is 70 yuan, and the size of the package is limited.
If the product exceeds the quantity, please make up the difference in freight or change the delivery method.
3. Additional freight charges are required for Taiwan's outlying islands.